LegalCalls are now offering our in-house call center service equipped with a rigorous anti-fraud, intake, rapid medical records check directly from EMR databases, and our thorough follow up process to selected partners.
These are the same agents, managers, and verifications we use to originate thousands of qualified cases for ourselves and our mass tort clients.
Rather than looking to grow a large call center business, we feel there is an ideal size for our management structure and are only interested in right-sizing our operation, not growing beyond a manageable, high-quality, team focused on mass torts.
Not every firm will be a good fit for us.
An interview with probing questions a lawyer would ask, not just a ‘note taker’. We structure the intake questions and process in a way that requires the claimant to provide detailed answers ensuring legitimacy of their story.
If you provide us with your qualifying criteria, we will write a time optimized script that includes the right balance of open-ended questions to ensure a truly qualified claimant, but not so much that the caller loses interest.
Our pay structure does not include any commission upon signing in order to ensure agents have no incentives to push unqualified claimants through.
If you’re paying for leads based on a duration, we can help. We have extensive experience in time-optimized intakes that disqualify the vast majority of unqualified callers within the time limit.
You’ll be getting the same agents, and training, and management we use to generate our own cases for clients. We know the level of quality and attention to detail that are needed in this industry.
Included checks:
All agents are continuously trained to understand and keep up with complex and changing mass tort qualifications to screen out unqualified claimants.
Agents are trained to catch fraud and are not compensated or incentivized to push borderline cases through.
Managers are an active part of our call escalation process for complex cases & difficult claimants.
Compare us to some of the competition.
Your team will be all Americans.
All new agents get extensive training before they’re exposed to the public.
We continually follow up to collect any needed documents or information.
We have several features that improve your ability to reach claimants. In addition to having claimants save all relevant numbers in their phone’s address book so your firm’s calls aren’t screened out, we give them what to expect next steps both verbally and in writing to set clear expectations. For any follow-ups, we find out the best time to be reached and acquire alternative contacts. We can also help with recontact/transferring after signing if need be.
For claimants who may have difficulty signing electronically, we can send a mobile notary to them. We coordinate this with the claimant and the carrier or notary to ensure an easy process. We let no qualified claimant go unrepresented.
No you get a full set of digital medical records pulled directly from doctor and hospital EMR databases
Not in our experience. In our experience asking for verification is mainly an issue only with unqualified clients who aren’t being truthful. As long as clients are treated with respect and care, legitimate claimants in our experience do not mind the necessary steps. They’ll be asked for these details anyway later in the process, so it is better to screen out unqualified people early.
It depends on the tort, length of intake, and number of support documents required. We usually average between 30-60 minutes of talk time per signed retainer agreement. This varies depending on the amount of info & documentation required.
All numbers associated with our call center are A2P Verified. We are following all legally required practices when it comes to telecommunications and those outlined by our VOIP.
